) from Deming’s System of Profound Knowledge.
- The ability to think in terms of systems and knowing how to lead systems;
- The ability to understand variability of work in planning and problem solving;
- Understanding how we learn, develop, and improve, and leading true learning and improvement;
- Understanding people and why they behave as they do;
- Understanding the interdependence and interaction between systems, variation, learning, and human behavior. Knowing how each affects the others;
- Giving vision, meaning, direction, and focus to the organization.
Today, 50 years later, his vision of
sharing insights and practical ideas on product strategy and technology management


For those interested; Peter Scholtes’ web site includes several articles he wrote.
John,
Thank you for the pointer to the website. I enjoyed looking over the articles, and browsing the website. Good resource on leadership, reward and incentive programs. Thanks!
–B