Comments on: Close the gap between R&D and Customer Support http://blog.kitetail.com/2009/06/24/close-the-gap-between-rd-and-customer-support/ practical ideas on innovation and technology management Thu, 02 Sep 2010 21:23:41 +0000 hourly 1 http://wordpress.org/?v=3.0 By: binnur http://blog.kitetail.com/2009/06/24/close-the-gap-between-rd-and-customer-support/comment-page-1/#comment-35461 binnur Mon, 22 Feb 2010 04:32:04 +0000 http://blog.kitetail.com/?p=801#comment-35461 Brights, Thank you for your comment and question. Please see my blog post: <a href="http://blog.kitetail.com/2010/02/21/how-do-you-manage-frequent-product-release-cycles-with-minimal-turmoil/" rel="nofollow">How do you manage frequent product release cycles with minimal turmoil?"</a>. I hope it provides some insight and direction. --B Brights,

Thank you for your comment and question. Please see my blog post: How do you manage frequent product release cycles with minimal turmoil?”. I hope it provides some insight and direction.

–B

]]> By: » Blog Archive KiteTail: innovation management for growth | How do you manage frequent product release cycles with minimal turmoil? http://blog.kitetail.com/2009/06/24/close-the-gap-between-rd-and-customer-support/comment-page-1/#comment-35460 » Blog Archive KiteTail: innovation management for growth | How do you manage frequent product release cycles with minimal turmoil? Mon, 22 Feb 2010 04:28:21 +0000 http://blog.kitetail.com/?p=801#comment-35460 [...] is a quick blog post in response to a question I received on a previous article: Close the gap between R&D and Customer Support. Between my long-winded answer and the fact that this subject deserves a post on its own, I decided [...] [...] is a quick blog post in response to a question I received on a previous article: Close the gap between R&D and Customer Support. Between my long-winded answer and the fact that this subject deserves a post on its own, I decided [...]

]]> By: Bright Star http://blog.kitetail.com/2009/06/24/close-the-gap-between-rd-and-customer-support/comment-page-1/#comment-35459 Bright Star Sun, 21 Feb 2010 19:36:21 +0000 http://blog.kitetail.com/?p=801#comment-35459 Hi, I came from Google, search for interface between R&D and CS and apparently I came to the right place. Most of your article is clear to me as we are doing it day to day, more or less. Although I'm in the opposite chair (CS manager), I do understand the pressure on R&D as well as on CS. Question is, in an organization which has a habit of issuing new sub versions and major versions quite often (and of course CS attention for bug solving decreases) what can be done in order to assure timely bug fixes, as well as keep releasing new versions as often as possible. Regards, Brights Hi,

I came from Google, search for interface between R&D and CS and apparently I came to the right place. Most of your article is clear to me as we are doing it day to day, more or less. Although I’m in the opposite chair (CS manager), I do understand the pressure on R&D as well as on CS. Question is, in an organization which has a habit of issuing new sub versions and major versions quite often (and of course CS attention for bug solving decreases) what can be done in order to assure timely bug fixes, as well as keep releasing new versions as often as possible.

Regards,
Brights

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