Seeing Software Through Your Customers’ Emotions
Tuesday, December 15th, 2009
The 2009 FIRST LEGO League competition is behind us. As a coach, it has been an amazing experience of the good and the not so good. We learned tons, especially about how to deal with frustrations spawned from having to use a very poor development environment, i.e. LEGO MINDSTORMS NXT software. Following my mother’s advice, if you can’t say anything nice, don’t say anything at all, so I’ll focus my energies on how your users’ emotions dictate their perception of the quality of your software.
- Don’t make me feel and look stupid
- I need a dependable buddy
- Grow with me
- When you piss me off, say you’re ‘sorry‘
- When it’s time to part ways, don’t get angry
