Category Archives: product management

Injecting Empathy Into Your Engineering Team

“Don’t ship the org chart.” —Steve Sinofsky It is not uncommon for engineering focused teams to release products that are neither usable nor user friendly. It happens, and I have been there as the program manager… The important thing is … Continue reading

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More on customer touch points

I have been catching up with my reading, and wanted to share few posts relating to Create value at every touch point article I wrote a while back. Happy readings! First, definition of touchpoints by Albert Tan from frog design … Continue reading

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Strategy 101: Spot technology expectation gaps via technology life cycle

Statistically, the successful launch of new products are rare, as there are many challenges to overcome. The successful development of new products incorporating new technologies is even more challenging. Execution matters for success, and is all the more critical for … Continue reading

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Product design… 101

Wow! It has been a LONG while since I have posted… Though, that was not my intention, sometimes life has different plans. So, lets jump in without any further delay! What is product design? From Wikipedia: “Product design is concerned … Continue reading

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How do you manage frequent product release cycles with minimal turmoil?

This is a quick blog post in response to a question I received on a previous article: Close the gap between R&D and Customer Support. Between my long-winded answer and the fact that this subject deserves a post on its … Continue reading

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