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Category Archives: quality
Seeing Software Through Your Customers’ Emotions
The 2009 FIRST LEGO League competition is behind us. As a coach, it has been an amazing experience of the good and the not so good. We learned tons, especially about how to deal with frustrations spawned from having to … Continue reading
Posted in design, marketing, quality, technology management
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Mediocrity can Thrive
That is, only if and when the market conditions are right. Such as living on a small island, where choices are limited and the only other option is to gamble and drive 30+ minutes for the chance of something better. … Continue reading
Posted in entrepreneurship, leadership, quality
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The Missing Link: Transparency in Customer Relations
This is a personal story and a reflection on the separation that exists between a company’s online and physical retail stores. Given current economic conditions, companies have to be more customer focused and look to continuously integrate many facets of … Continue reading
Posted in leadership, management, quality, strategy
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7 Principles of Good Design
“In most people’s vocabularies, design means veneer. It’s interior decorating. It’s the fabric of the curtains and sofa. But to me, nothing could be further from the meaning of design. Design is the fundamental soul of a man-made creation that … Continue reading
Posted in design, innovation, quality, sustainability
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Warning! Personal Rant: Siloed Customer Services
I am a WSJ (Wall Street Journal) reader. I find the articles insightful and interesting, which makes it an enjoyable experience, especially with my morning coffee. However, I can’t say the same thing for their customer service experience. So, Mr. … Continue reading
Posted in management, personal, quality
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