Comments for KiteTail: innovation management for growth http://blog.kitetail.com practical ideas on innovation and technology management Fri, 04 Jul 2008 23:51:26 +0000 http://wordpress.org/?v=2.1 Comment on Do your customers do this? by Rob http://blog.kitetail.com/2008/06/07/do-your-customers-do-this/#comment-21120 Rob Sun, 08 Jun 2008 13:07:00 +0000 http://blog.kitetail.com/2008/06/07/do-your-customers-do-this/#comment-21120 I have a few insistent customers like that myself (European Starlings and Squirrels in my case, both non-native species). Why is it that they always chase off the polite customers? How do you keep your attention on the quiet, polite, profitable customers when the loud obnoxious ones are always screaming demanding your service? Cool photos! I have a few insistent customers like that myself (European Starlings and Squirrels in my case, both non-native species). Why is it that they always chase off the polite customers? How do you keep your attention on the quiet, polite, profitable customers when the loud obnoxious ones are always screaming demanding your service?

Cool photos!

]]> Comment on The Need to Manage Talent Globally by Chris http://blog.kitetail.com/2008/05/20/the-need-to-manage-talent-globally/#comment-20994 Chris Sun, 01 Jun 2008 11:16:56 +0000 http://blog.kitetail.com/2008/05/20/the-need-to-manage-talent-globally/#comment-20994 While management and leadership are often thought of as vague subjects, it's really a lifelong journey of self-improvement in the area of leading teams to achieving your goals. we can all improve our mangement and leadership through the study of the principles and some self-awareness and the willingness to apply these ideas in our teams. While management and leadership are often thought of as vague subjects, it’s really a lifelong journey of self-improvement in the area of leading teams to achieving your goals. we can all improve our mangement and leadership through the study of the principles and some self-awareness and the willingness to apply these ideas in our teams.

]]> Comment on Top 10 Signs You Need Help With Innovation Management by Rob http://blog.kitetail.com/2008/04/24/top-10-signs-you-need-help-with-innovation-management/#comment-19771 Rob Fri, 25 Apr 2008 13:33:19 +0000 http://blog.kitetail.com/2008/04/24/top-10-signs-you-need-help-with-innovation-management/#comment-19771 Guilty as charged on all points except #2. I can't wait for school to start! Guilty as charged on all points except #2. I can’t wait for school to start!

]]> Comment on Barriers To Innovation and Where To Start by binnur http://blog.kitetail.com/2007/04/23/barriers-to-innovation-and-where-to-start/#comment-19215 binnur Thu, 17 Apr 2008 03:04:29 +0000 http://blog.kitetail.com/2007/04/23/barriers-to-innovation-and-where-to-start/#comment-19215 Hi Subha, I appreciate your feedback. I plan to check out the book you mentioned. Also, if your paper will be publicly available, I would enjoy reading it. In the mean time, enjoy the process. Thank you. --B Hi Subha,

I appreciate your feedback. I plan to check out the book you mentioned. Also, if your paper will be publicly available, I would enjoy reading it. In the mean time, enjoy the process.

Thank you.

–B

]]> Comment on Barriers To Innovation and Where To Start by Subha http://blog.kitetail.com/2007/04/23/barriers-to-innovation-and-where-to-start/#comment-19183 Subha Wed, 16 Apr 2008 23:37:19 +0000 http://blog.kitetail.com/2007/04/23/barriers-to-innovation-and-where-to-start/#comment-19183 Hello Binnur, I am doing a paper on innovation and found the information you posted very useful. If you would like to explore more about this topic "Strategic Innovation: Embedding Innovation as a Core Competency in Your Organization" by Nancy Tennant Snyder and Deborah L. Duarte has a lot of citation and examples with regards to the subject. Hello Binnur,

I am doing a paper on innovation and found the information you posted very useful. If you would like to explore more about this topic “Strategic Innovation: Embedding Innovation as a Core Competency in Your Organization” by Nancy Tennant Snyder and Deborah L. Duarte has a lot of citation and examples with regards to the subject.

]]> Comment on Employees: Meet your customers by binnur http://blog.kitetail.com/2008/03/30/employees-meet-your-customers/#comment-17851 binnur Tue, 01 Apr 2008 01:19:36 +0000 http://blog.kitetail.com/2008/03/30/employees-meet-your-customers/#comment-17851 Thank you for the pointer to the article. At the end of the day, businesses make money by selling to customers. Happy employees tend to result in happy customers. Yet, not every customer is a good match for a firm, as the article indicates. I recently read an article on <a href="http://knowledge.wharton.upenn.edu/" rel="nofollow">Knowledge@Wharton</a> (free registration may be required to access the article) about <a href="http://knowledge.wharton.upenn.edu/article.cfm?articleid=1870" rel="nofollow">Why Firing Your Worst Customers Isn't Such a Great Idea</a>. It is an interesting twist that highlights firing your customers may hurt your competitiveness. Yet, I believe this can't be generalized and should be dealt with case by case basis. Either way, there are many influences into the innovation process, and as you pointed out, all should be incorporated in the decision making. Cheers, --B Thank you for the pointer to the article. At the end of the day, businesses make money by selling to customers. Happy employees tend to result in happy customers. Yet, not every customer is a good match for a firm, as the article indicates. I recently read an article on Knowledge@Wharton (free registration may be required to access the article) about
Why Firing Your Worst Customers Isn’t Such a Great Idea. It is an interesting twist that highlights firing your customers may hurt your competitiveness. Yet, I believe this can’t be generalized and should be dealt with case by case basis. Either way, there are many influences into the innovation process, and as you pointed out, all should be incorporated in the decision making.

Cheers,

–B

]]> Comment on Employees: Meet your customers by Venkat http://blog.kitetail.com/2008/03/30/employees-meet-your-customers/#comment-17830 Venkat Mon, 31 Mar 2008 14:22:42 +0000 http://blog.kitetail.com/2008/03/30/employees-meet-your-customers/#comment-17830 Not that I disagree, but here is the antithesis: <a href="http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/" rel="nofollow">The customer is not always right</a> I think customer-led business/innovation/customer service strategy is just one element of the puzzle. You need to make sure you are open to other important sources of influence in making decisions. Not that I disagree, but here is the antithesis:

The customer is not always right

I think customer-led business/innovation/customer service strategy is just one element of the puzzle. You need to make sure you are open to other important sources of influence in making decisions.

]]> Comment on Innovative management: A conversation with Gary Hamel and Lowell Bryan by » Blog Archive The Future of Management | KiteTail: innovation management for growth http://blog.kitetail.com/2007/10/25/innovative-management-a-conversation-with-gary-hamel-and-lowell-bryan/#comment-15775 » Blog Archive The Future of Management | KiteTail: innovation management for growth Tue, 11 Mar 2008 04:36:55 +0000 http://blog.kitetail.com/2007/10/25/innovative-management-a-conversation-with-gary-hamel-and-lowell-bryan/#comment-15775 [...] Previously I wrote about Gary Hamel and Lowell Bryan’s comments on innovation and how it will impact management practic.... [...] […] Previously I wrote about Gary Hamel and Lowell Bryan’s comments on innovation and how it will impact management practic…. […]

]]> Comment on What is the connection between Helvetica and a Shopping Guide? by binnur http://blog.kitetail.com/2008/03/06/what-is-the-connection-between-helvetica-and-a-shopping-guide/#comment-15631 binnur Sat, 08 Mar 2008 18:02:41 +0000 http://blog.kitetail.com/2008/03/06/what-is-the-connection-between-helvetica-and-a-shopping-guide/#comment-15631 Hi Rob. As I understand, Wal-Mart is also encouraging sustainable wood sourcing, and giving preference to suppliers who can verify their use of sustainably harvested and recycled wood fiber. Every little bit will make a difference in the long-term. Hi Rob. As I understand, Wal-Mart is also encouraging sustainable wood sourcing, and giving preference to suppliers who can verify their use of sustainably harvested and recycled wood fiber. Every little bit will make a difference in the long-term.

]]> Comment on What is the connection between Helvetica and a Shopping Guide? by Rob http://blog.kitetail.com/2008/03/06/what-is-the-connection-between-helvetica-and-a-shopping-guide/#comment-15570 Rob Fri, 07 Mar 2008 14:02:14 +0000 http://blog.kitetail.com/2008/03/06/what-is-the-connection-between-helvetica-and-a-shopping-guide/#comment-15570 Greetings. I hope you are well. I did want to make a few comments about Walmart. First off, I have never been to a Walmart. I used to think that they were the absolute worst company on the planet. In addition to the items cited, their policy on wages and benefits is disgusting. As of late, they have made a few positive moves which are worth noting. As the supply chain king, they are able to drive markets. They have recently set the policy that within 1-2 years they will no longer purchase non-concentrated detergent. This of course saves them shelf space, but it also decreases plastic use and cuts transportation costs in half (cutting CO2 as well). Maybe they did it for the shelf space, but all will benefit as the non-concentrated detergent will disappear from all markets. The other is that they claim by 2011 that they will not longer buy fish that is not harvested sustainably. This is a very positive move that I hope will transform the entire fishing industry. In the past they have used their market power for exploitation, at least now they are using some of it for good. Only time will tell. Take care. Greetings. I hope you are well. I did want to make a few comments about Walmart. First off, I have never been to a Walmart. I used to think that they were the absolute worst company on the planet. In addition to the items cited, their policy on wages and benefits is disgusting. As of late, they have made a few positive moves which are worth noting. As the supply chain king, they are able to drive markets. They have recently set the policy that within 1-2 years they will no longer purchase non-concentrated detergent. This of course saves them shelf space, but it also decreases plastic use and cuts transportation costs in half (cutting CO2 as well). Maybe they did it for the shelf space, but all will benefit as the non-concentrated detergent will disappear from all markets. The other is that they claim by 2011 that they will not longer buy fish that is not harvested sustainably. This is a very positive move that I hope will transform the entire fishing industry. In the past they have used their market power for exploitation, at least now they are using some of it for good. Only time will tell. Take care.

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